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Privacy Policy

Effective Date: 7/13/2025

Last Updated: 7/13/2025

Company: Palletfy Inc.

Palletfy Inc. ("Palletfy," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our B2B SaaS platform and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Services

Information We Collect

We collect personal and business-related information that you voluntarily provide to us when registering for our Services, integrating third-party apps, or contacting customer support. The types of information we may collect include: 

  • Account Information: Name, email address, job title, business name, phone number, password.

  • Billing and Payment Data: Company address, payment method details, transaction records (collected and stored by our payment processor, e.g., Stripe).

  • Usage Information: Log files, IP addresses, browser type, device identifiers, pages viewed, and usage patterns.

  • Support Records: Records of inquiries, support chats, or other communications with our team.

  • Third-Party Integrations: Authorized data from connected services like Google, Microsoft, Shopify, etc.

  • Cookies and Similar Technologies: For user authentication, performance analytics, and marketing.

How We Use Your Information

We use your data for the following purposes:

  • To create, manage, and maintain your account.

  • To deliver the functionality of our Services.

  • To process transactions and send billing notifications.

  • To provide customer support and respond to inquiries.

  • To enhance user experience, test features, and develop new tools.

  • To communicate service updates, offers, and other information (with your consent).

  • To comply with applicable laws and enforce our Terms of Service.

Legal Basis for Processing (For EU/UK Residents)

Under GDPR and UK GDPR, we rely on the following lawful bases:

  • Performance of a Contract: To fulfill obligations under our agreement with you.

  • Legitimate Interests: To maintain and improve our platform, prevent fraud, and secure systems.

  • Consent: For optional uses like marketing communications.

  • Legal Obligation: For compliance with tax, audit, and legal obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your information in the following situations:

  • With Trusted Service Providers: Such as hosting providers, payment processors, email services, etc. These providers are contractually obligated to keep your data confidential.

  • Third-Party Integrations: If you connect a third-party service to Palletfy, we will share only necessary information to enable functionality.

  • Legal Requirements: If required by law, court order, or legal process.

  • Business Transfers: In connection with mergers, acquisitions, or asset sales, your data may be transferred with safeguards.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate and maintain sessions.

  • Analyze user behavior and improve performance.

  • Deliver personalized content and communication.

You can manage cookie preferences through your browser settings or opt out using our cookie consent banner when first visiting our site.​

Your Rights

​Depending on your jurisdiction, you may have the right to:

  • Access personal information we hold about you. 

  • Request correction or deletion of your data.

  • Object to or restrict our processing.

Withdraw consent for marketing. File a complaint with a supervisory authority.EU/UK residents may contact info@palletfy.com to exercise these rights. California residents may have additional rights under the CCPA/CPRA.​

Data Security

We implement technical and organizational safeguards to protect your data, including:

  • Data encryption (in transit and at rest).

  • Role-based access controls.

  • Regular security assessments and monitoring.

Data Retention

We retain data:

  • For as long as your account is active or as needed to provide our Services.

  • As required to comply with legal, financial, or reporting obligations.

  • For internal analysis and record-keeping, typically no more than 7 years.

  • Upon request, we securely delete personal data not required to be retained.

Children’s Privacy

Our Services are intended for business users and are not directed to children under 16. We do not knowingly collect data from minors. If you believe we’ve collected such information, contact us for removal.

Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or applicable laws. We will notify users of significant changes via email or in-app notification. Please review the "Last Updated" date to stay informed

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